What personal data we collect and why we collect it
Terms & Conditions
Welcome to RedPoint’s Terms and Conditions page. Please read through the following information before you place an order as by placing this order, you are bound by the Terms and Conditions set out below. RedPoint reserves the right to update these details at any time and will notify you by updating the information on this page.
Whilst we take all care in preparation of information on our web site, we do not warrant the information to be free from data entry errors, data corruption or typographical errors.
RedPoint and any other persons involved in the management of this website may make changes in the products and prices described in this website, and to the content of this website, at any time without notice. RedPoint shall not be responsible for any detrimental reliance you place on this website or its contents. Use of this website is on an “as is” basis and is entirely at your own risk.
Unless otherwise agreed to in writing by RedPoint, the contents of this website and all goods that may be provided in any connection with this website are provided “as is”, and are for consumer end use only, and all express or implied conditions, representations and warranties, including any implied warranty of merchantability, for a particular purpose, or non-infringement, are denied and disclaimed, except to the jurisdiction. Except as otherwise expressly agreed, RedPoint makes no representations, warranties, covenants or guaranties as to the quality, suitability, truth, accuracy or completeness of any of the contents of this website, or any goods that may be provided or sold in any connection with this website. Any representations, warranties or covenants with respect to any goods referred to in this website shall be subject to, governed by, and as stated in the applicable contract governing the provision of same.
In connection with your viewing and use of this website, except for any commercial transactions that may be undertaken in connection with this website, RedPoint shall not be liable for any damages, harm, liability, loss, cost, expense, or injury suffered in any connection with this website whatsoever, including as a result of using, accessing, copying, or downloading any part of this website’s content. In no event shall RedPoint be liable for any direct, indirect, special, incidental, or consequential damage (including loss of business, revenue, profits, use, data or other economic advantage) however it arises, whether for breach of contract, or in tort, negligence, equity, or otherwise even if dusk has been previously advised of the possibility of such damage.
You agree to have sole responsibility for adequate protection and backup of data and/or equipment used in connection with the website and will not make a claim against RedPoint for lost data, re-run time, data corruption, communication interception, inaccurate output, work delays or lost profits resulting from any use of this website.
You agree to hold RedPoint absolutely harmless from, and you covenant not to take any action against RedPoint for, any claims based on using this website.
Bracourt PTY LTD (ACN 003 493 196) T/as RedPoint is committed to protecting your privacy. This means that we do not distribute, rent or sell any of your personal information. We do not disclose your personal information to third parties other than as set out below.
Collection and Use
We may collect, and you may provide, personal information to RedPoint for a variety of reasons which we will disclose to you, including to purchase products; to receive direct marketing information from RedPoint; to enter competitions; to apply for our rewards Loyalty Program online or in-store; to facilitate our relationship with you by email and through our Website and stores; and to report to you and deal with your complaints or returns. We collect information that is reasonably necessary for facilitating our relationship and providing you with our services. We also collect information if you apply for a position with us. If you do not provide your personal information, we will not be able to provide you with these services.
When you provide personal information, such as your name, address, mobile number, email address, and credit card information, you consent to RedPoint using or disclosing your personal information for the purpose specified to you at the time of collection, or for another purposes if:
• you would reasonably expect us to use or disclose such information for that other purpose (for example, you would reasonably expect us to disclose your contact details to our freight agents if we have to deliver products, to service providers we use to manage our online and store relationship with you, such as: our credit card service provider, Westpac, to debit and credit payment;
• that other purpose is related to the purpose specified to you at the time of collection (for example, we would need to disclose your credit card details to a bank to credit your account in the case of a refund, we will need to disclose your email address to the company that manages our newsletter subscription services to you, MailChimp); or
• where we are permitted or required by law, or it is in the public interest to do so, or it is in the interests of public safety to do so.
You may use a pseudonym when you deal with us unless it is impractical. For example, if your pseudonym does not match your credit card details, or you give a false name and the freight company will not deliver to you, we will not be able to complete your purchase.
We will not collect your information from a third party unless you have consented, or it may be implied that you consented to the collection at the time.
We may disclose personal information to our related companies in Australia, and between stores, but only for the same purpose for which it was collected. RedPint may de-identify information and share non-personal, non-individual information with our partners in aggregate form for research analysis. For example, we will not show that you purchased a specific item but rather, how many customers purchased that item.
When you browse through our Website, we collect information on the efficiency and working of our website. This information includes the number of times a web page is accessed, the browser used, and paths taken when moving through the website. This information is used to improve and personalize your shopping experience. If you use our Website you agree to personal information you provide being collected, and used in this way.
If you use any of our services, and we think you might benefit from using another service we offer, we may send you an email telling you about it.
If you use the social media buttons on our Website (for example, Facebook, Twitter, Google plus) your IP Address may be collected and the site you are visiting may set a cookie to make sure the link functions properly. The use of these sites by you is out of RedPoint’s control and is governed by the privacy policies of the particular Websites or links. Please do not use these sites if you do not agree with your personal information being potentially accessed by these sites.
The RedPoint Facebook site is a public website. Any information you post on this site may be read, collected or used, by anyone and RedPoint has no control over its use. If you would like us to remove your post, please contact the Privacy Officer.
We will communicate directly with you by email to promote our goods and services though our enewsletter. We may collect this information from you directly or through our Website, your application to our RedPoint rewards Loyalty Program, our stores, when you enter competitions, or from other traders where you have requested information about RedPoint from that trader.
You may easily request not to receive direct marketing material by selecting the option to unsubscribe to our enewsletter or other email communications.
We use a cookie to track your “Shopping Bag” during your visit.
A cookie is a small piece of information that a server sends to a client. When you visit a website with cookie capabilities, its server sends certain information about you to your browser which is stored on your hard drive as a text file. At some later time (such as returning to the site the next day), the server retrieves the cookie. It’s a way for the server to remember things about you. Cookies are not usually nefarious in their purposes and one site’s cookies cannot be accessed by another site.
You may experience trouble when using our website if you do not have cookies enabled. You can check your cookie setting in Internet Explorer via the Tools, Internet Options menu, and then the privacy tab. Our site requires a medium setting. If you have your privacy settings set too high, or are blocking cookies you will not be able to create a Shopping Bag and we cannot provide you with online services.
We will take all reasonable steps to ensure that your personal information is protected from misuse, interference and loss, as well as unauthorised access, modification and disclosure.
However, unfortunately, due to the nature of the internet, security of your personal information that you transfer to us over the internet cannot be guaranteed. To the extent available under the law, RedPoint shall not be responsible or liable for any loss of privacy, disclosure or information, harm, damage or loss that may result from you transmitting information to us in connection with this Website.
Access to Personal Information
We will take reasonable steps to ensure that your personal information which we collect, use or disclose is complete and up-to-date. You, or your authorised representative, can ask us to disclose the information we hold by contacting our Privacy Officer on the number below. We may require you to verify the authorisation, and charge a reasonable handling fee so that we can obtain the information you require.
We will take reasonable steps to correct personal information we hold if it is inaccurate or incomplete on your request without charge. Please contact our Privacy Officer. In most cases, you will be able to correct the information yourself online, for example when you go to the “checkout” to purchase goods, or respond to competitions or offers.
We reserve the right to refuse your request for access or correction if we are legally entitled to do so.
The variation will take on the date the notice is posted on the Website. You may object to the changes within 20 days after they are posted on the Website. If you do not agree to the changes and to RedPoint continuing to hold and use your personal information, please contact our Privacy Officer (see below). If you notify us you object to the changes, we will not be able to provide you with our services in future and your personal information will be destroyed.
Privacy Officer at email@example.com or phone 02 6562 6650.
Complaints may also be made in-store and will be passed on to the Privacy Officer. We aim to respond to your complaint within 24 hours, depending on its complexity.
If you have any query about how your personal information will be dealt with and protected please do not hesitate to call the Privacy Officer.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.