Help centre
How can we help?
General
If, for any reason, you are not happy with your purchase, call (02) 6562 6650 or email sales@redpoint.com.au for an exchange or full refund (excluding gift cards, which cannot be refunded or replaced). The returns policy is in the Returns section below.
Send photos to sales@redpoint.com.au and we will organise a replacement or refund. Alternatively, visit your local store to process the return on the spot. Refunds and exchanges require proof of purchase.
Refunds are issued in the same tender as the original purchase. For example, if you paid with a Visa card, the credit goes back to the same Visa card.
Orders can only be cancelled before they are dispatched. If you need to cancel, contact us immediately on (02) 6562 6650 before the goods leave our warehouse. If your order has already shipped, you will need to accept delivery and then return the order to us under the returns policy.
We hope you never experience a product failure, but if it happens, contact customer service on (02) 6562 6650 or email sales@redpoint.com.au and we will work to resolve the issue as quickly as possible.
Shipping & delivery
We deliver to both business and residential addresses in Australia. For a smooth delivery, give us an address where someone is likely to be during the day to receive the parcel. If nobody is home at the time of delivery, a card is left for collection at your local post office or freight depot, depending on what was shipped.
Shipping times vary with the products you order and the delivery method we select. Contact us separately if you need any items within a specific timeframe.
The price of shipping is determined by the size, weight and classification of the items purchased, and by the delivery address. If you have an account with a preferred courier we are happy to use it, or we can negotiate a better freight rate for you.
No. We cannot ship to a PO Box address.
Returns
RedPoint keeps a hassle-free returns policy. Our first aim is always to sell you the right product for the application, so you can enjoy your purchase.
Return the product with your original proof of purchase for a full refund. The item must be unused, in its original packaging, and in the same state and condition as when it was sold to you. Freight charges are excluded from the refund.
If you need to order multiple items to make sure of the correct fit, or to compare products, we accept the returns.
Call (02) 6562 6650 or email sales@redpoint.com.au to arrange an exchange or full refund (excluding gift cards, which cannot be refunded or replaced).
Use a traceable delivery service when sending goods back: RedPoint is not responsible for items lost or damaged in transit. Once we receive your parcel we process the return, and any refund is credited to the original method of payment, excluding delivery charges.
Return shipping address:
RedPoint Online
38 Lachlan Street
Kempsey NSW 2440
Yes. If you change your mind within 30 days of purchase, we can refund or exchange any normally stocked item. For the refund or exchange to be approved, the goods must still be in their original clean and sealed packaging, unused, and in the same condition as when they were sold.
Motorcycle batteries that have been activated (filled with acid) cannot be returned for a refund or exchange.
Unique or special-order products procured for you are not refundable or exchangeable.
Apart from those exceptions, you can return any goods purchased from RedPoint to our store or warehouse locations within 30 days of receiving them, provided they are unused, in their original condition with any labels or tickets attached, and accompanied by the original payment receipt.
If you receive a damaged product, contact our customer service team within 7 days of delivery to arrange a replacement or refund.
If you receive the wrong product or an incomplete order, let RedPoint know within 48 hours of delivery for a prompt resolution. Once we have checked the order, the product can be returned and RedPoint will ship the correct items or process a refund.
Trade accounts
As a RedPoint authorised trade workshop you join a professional network of independent workshop specialists. You get access to trade-only catalogues, promotions and competitions, tailored trade pricing, advice from a team with hands-on experience, and regular, reliable delivery from our warehouse depots in Kempsey, Coffs Harbour and Wagga Wagga, covering Newcastle to Grafton and across the Riverina.
We tailor pricing to your trade or business needs: negotiated pricing on a range of products, with pricing set for your everyday trade or specialised business requirements. Once your account is open and you are signed in, the site shows your account pricing.
Yes. Trade customers can take advantage of our 30-day trading account with negotiated credit terms to suit your business and its cashflow.
Yes. Capricorn members can use all the benefits that come with their membership when buying from RedPoint.
Call 1300 399 782 or email sales@redpoint.com.au and the team will set you up.
Yes. Use Trade login at the top of the site to sign in. Once signed in you see your account pricing, can order on account, and can see your account balance and transactions.
Battery FAQs
Car batteries (also called starting batteries) are built to deliver quick bursts of high power to crank your engine. They are constantly recharged by the alternator and do not tolerate being deeply discharged.
Deep cycle batteries are built differently: they use thicker plates to provide a steady flow of power over a long period. They are ideal for running fridges, pumps, lights and other accessories in caravans, campers or boats.
In short: car batteries start engines, deep cycle batteries run gear.
There is no single best battery. It depends on your setup, power needs and budget.
- Flooded batteries: affordable but need regular maintenance.
- AGM batteries: maintenance-free, durable, can be mounted in any position.
- Lithium: lightweight, longest cycle life, can be discharged to 100%, but costs more up front.
Our team can help you choose the right battery for your setup. Contact us for more information.
Common causes include:
- Undercharging, especially in modern vehicles with fuel-saving alternator systems.
- Human error: leaving lights or dashcams running overnight.
- Parasitic drain: alarms, electronics or rust prevention systems slowly drawing power.
- Short trips: engine starts use more energy than short drives can replenish.
- Old age: batteries lose capacity with age. Average life is 3 to 4 years.
Not effectively. Driving only gives a surface charge. To bring a flat battery back to life, use a proper multi-stage charger rated at roughly 10% of the battery's amp-hour capacity (for example, a 60Ah battery needs a 6A charger).
Yes, especially lead-acid types. Self-discharge happens naturally, and parasitic drains (even when parked) can accelerate it.
We recommend a trickle charger or maintainer for cars, boats or caravans that are not used regularly.
Yes. Smart alternators work harder to recharge a flat battery, putting more load on the engine and increasing fuel use.
Not always. CCA (cold cranking amps) measures starting power in cold weather. A higher CCA does not mean better performance unless your vehicle requires it.
What matters more is a battery built to suit your climate, driving habits and electrical loads.
Battery life is affected by heat, short trips, parasitic drains, undercharging and general maintenance.
Make sure the right battery is installed and maintained, and avoid extreme heat or vibration where possible.
- Keep terminals clean and corrosion-free.
- Charge the battery every 3 months if it is not used.
- Maintain fluid levels (if not sealed).
- Use distilled water to top up.
- Make sure the hold-down is correct and the battery is protected from vibration.
Yes. 'Maintenance free' just means you do not top up the water. You still need to:
- Check charge levels.
- Clean terminals.
- Test voltage regularly.
- Make sure the battery is secured properly.
Only in emergencies. Tap water contains minerals that can damage the battery. Always use distilled or demineralised water.
No. Car batteries are for starting only. For running gear like fridges or pumps, use a deep cycle battery.
Not recommended. A loose battery can short out, get damaged or even cause a fire. Always use the correct hold-down bracket.
No. Stop-start systems need the new battery to be registered with the vehicle. Otherwise it may overcharge, undercharge or misbehave.
No. Always use the main terminals for high-load applications like cranking. Threaded terminals are for accessories only.
Engine oil FAQs
Many vehicles are designed to accept more than one engine oil grade or viscosity rating depending on engine design, driving habits and ambient temperatures. RedPoint lists a primary recommendation based on the manufacturer's specification, along with safe alternatives that meet or exceed the required engine oil standards.
5W-30 is a common engine oil viscosity used in both petrol and diesel engines. However, each version may carry different manufacturer approvals or oil specifications such as API SP, ACEA C3 or ILSAC GF-6. We stock a variety of 5W-30 oils so your engine gets the exact protection it needs for performance, economy and emissions compliance.
This is the total quantity of engine oil your car needs during a full oil change, including the replacement of the oil filter. It is different from a top-up, which only adds a small amount, usually 1 litre.
Yes. Using a high-quality engine flush during an oil change helps remove sludge, varnish and contaminants, creating a cleaner engine environment. This maximises the performance of your new engine oil and helps protect vital parts like oil galleries, bearings and camshafts.
These refer to the SAE viscosity rating. The W stands for winter, indicating how the oil flows at cold temperatures. For example, 5W-30 flows well at low temperatures and still protects effectively at high engine heat. Understanding these ratings is key when choosing the right oil for your car.
These are global standards bodies that define engine oil performance:
- API sets US standards for petrol and diesel engine oils.
- SAE defines oil viscosity grades like 10W-40, 5W-30 and so on.
- ACEA sets oil specifications for European car engines.
Use the vehicle finder on this site or refer to your vehicle's owner manual. Knowing your engine size, year and fuel type helps us recommend the best oil that meets OEM specifications and protects your engine.
Full synthetic engine oils offer better lubrication, improved cold start protection, higher resistance to breakdown at extreme temperatures and longer drain intervals. They are ideal for modern, high-performance or turbocharged engines.
Yes. Using an oil with the wrong viscosity or specification can result in engine wear, poor fuel economy, increased emissions or even mechanical failure. Always match your oil to your vehicle manufacturer's recommendation.
Absolutely. Towing, dusty roads, high heat or stop-start traffic place extra demand on your oil. You may need a high-performance oil or more frequent oil changes in these conditions.
Try a higher viscosity oil (for example 10W-40 instead of 10W-30). High-mileage engines may have worn seals or piston rings. A heavier oil can reduce consumption, but it must still meet the manufacturer's specifications.
Diesel oils have stronger detergents to manage the soot and acid from diesel combustion. Petrol oils are formulated differently for spark-ignition engines. Always use the right oil for your fuel type.
They are made using advanced refining techniques that produce purer, more uniform molecules. Synthetic base oils last longer, protect better under heat and stress, and resist breakdown more than mineral oils.
Often yes, but some older engines need higher viscosity mineral oils for proper sealing and wear protection. Avoid low-viscosity synthetic oil in classic engines unless it is specified.
Light-duty vehicles (passenger cars and SUVs) have different lubrication needs from trucks or commercial fleets. Heavy-duty engines require oils with higher detergency and anti-wear protection.
Not unless the manufacturer recommends it. Heavy-duty oils have different chemical properties that may not suit small engines or vehicles with emission systems like DPFs.
Used oil can be re-refined or reused as industrial fuel. Most councils offer free drop-off points. Never pour oil into drains or soil; it is harmful to the environment.
Low speed pre-ignition occurs in modern turbo engines and can lead to engine damage. Using oils formulated to resist LSPI helps reduce the risk. Look for API SN Plus or SP rated oils.
Yes. Our oils meet or exceed logbook servicing requirements, including OEM approvals where needed. Maintaining the correct oil specification keeps your vehicle warranty valid.
Most modern diesels from 2009 onwards have a diesel particulate filter. Check your owner's manual or contact the manufacturer with your VIN. Always use a DPF-safe low SAPS oil if one is fitted.
The best engine oil for your 4WD depends on whether it is petrol or diesel, and how it is used: touring, towing or off-roading. Look for an oil that meets the manufacturer's specification and suits high-load driving. Full synthetic diesel oils like 5W-40 or 10W-50 are popular for 4WDs under load.
Yes. Towing increases engine load and heat, so a high-performance oil with excellent thermal stability and wear protection is essential. Many 4WD owners move to a heavier-grade full synthetic oil when towing.
Yes. Regular engine flushes help remove sludge and carbon build-up, especially in vehicles doing short trips or dusty tracks. This keeps oil flow passages clean and your engine protected.
Use a high-quality oil filter designed to handle larger volumes of oil and contaminants. Off-road and towing conditions can clog lower-grade filters more quickly. Match your filter to the vehicle's OEM specification.
Not usually. Off-roading, towing and dusty environments are severe conditions that need shorter service intervals. Follow your owner's manual and adjust for terrain and load.
Use a high-performance gear oil or ATF that meets your vehicle's specification. Some vehicles need LSD (limited slip differential) compatible oils. Check the manual or ask our team for advice.
Yes. Sand driving increases engine load and heat, so a thicker full synthetic engine oil and high-temperature gear oils are recommended. Also check your diffs, transfer case and hubs after saltwater exposure.
Use a long-life coolant compatible with your engine material (for example aluminium). For off-roading or towing, choose a coolant with anti-boil and anti-corrosion protection.
Diesel fuel additives can improve injector cleanliness, reduce soot and restore fuel economy. In older diesels, oil stabilisers or anti-wear additives may also help reduce engine noise and wear.
Most post-2009 turbo diesels have a diesel particulate filter. Check your dash lights, manual or VIN. If you have one, always use a low-ash (low SAPS) oil to avoid DPF damage.
Use a heavy-duty diesel oil that meets your equipment manufacturer's specification, like CJ-4 or CK-4 for modern engines. Older equipment may need SAE 30 or 15W-40 mineral oil.
Only if the oil meets all manufacturer requirements for each engine or hydraulic system. Universal tractor transmission oils (UTTOs) are popular, but not always suitable for high-performance or emissions-controlled engines.
Older diesel engines benefit from higher viscosity mineral oils with strong anti-wear additives. Look for oils with high zinc content and detergency to handle older combustion systems.
Service intervals depend on hours worked, but most tractors should have an oil change every 100 to 250 hours. In dusty or high-load work, shorten the interval. Always replace the filter.
Check viscosity and compatibility. Common grades include ISO 32, 46 and 68. For shared systems (for example wet brakes), use a UTTO or STOU oil specified by your OEM.
Only if the oil meets diesel-specific standards (like API CI-4, CJ-4 or CK-4). Petrol engine oils do not have the detergents or soot handling needed for diesel farm equipment.
Use a motorcycle or powersport-grade oil if your ATV or UTV has a wet clutch. For utility side-by-sides, check whether your engine is air or liquid cooled before choosing a viscosity.
Store lubricants in sealed, shaded areas, ideally off the ground and away from water or fertiliser. Keep drums upright and label open products with the date they were opened.
Use a high-pressure lithium or moly grease for general machinery, or a water-resistant grease for irrigated or exposed equipment. Apply regularly to avoid metal-on-metal wear.
Yes. Engines running biodiesel or alternative fuels often need more frequent oil changes because of higher soot loading and fuel dilution. Always check with your OEM if you use alternative fuels.
Filter FAQs
Most vehicles have four key filters: oil filter, air filter, fuel filter and cabin air filter. Each plays a vital role in protecting your engine and improving vehicle performance and comfort.
Typically, oil filters should be changed every 10,000 to 15,000 km, or at every oil change. A blocked oil filter can reduce oil pressure and damage your engine.
A dirty or clogged air filter restricts airflow to your engine, leading to reduced performance, increased fuel consumption and engine wear. Replace it every 15,000 to 30,000 km.
Cabin filters clean the air entering your car's interior, filtering out dust, pollen, exhaust fumes and odours. They improve air quality and prevent problems in the HVAC system.
Common signs include poor acceleration, engine hesitation, hard starting or stalling. Diesel engines are especially sensitive to fuel flow problems caused by clogged filters.
Yes. Both Sakura and Fleetguard are trusted global brands that meet or exceed OEM specifications. They offer reliable protection across a wide range of vehicles and applications.
Many filters, like the engine air filter and cabin filter, are DIY-friendly. Oil and fuel filters may need tools and care because of pressurised systems. Always follow the safety guidelines.
Reusable filters are an option in some performance applications, but standard paper filters are more common and need simple, cost-effective replacement rather than maintenance.
Yes. Restricted fuel flow can cause lean running, injector damage or fuel pump failure. Replacing your fuel filter is critical for engine longevity and reliability.
Not necessarily. High-quality aftermarket filters from brands like Sakura and Fleetguard offer excellent performance and cost savings without compromising your vehicle's warranty.
Key filters in 4WD vehicles include the engine oil filter, fuel filter (especially for diesel), air filter, cabin filter and sometimes transmission filters.
For off-road or dusty conditions, replace filters more often, especially air and fuel filters. Many 4WD owners check filters after each major trip or every 5,000 to 10,000 km.
Use high-quality paper filters from brands like Sakura or Fleetguard. Consider pre-cleaner socks or snorkel heads if you do regular outback or desert travel.
Modern diesel 4WDs often have a water sensor on the filter. Otherwise, the signs include engine misfire, lack of power, or visible water in clear bowls or separators.
Yes. Consider fitting an aftermarket pre-filter or secondary filter system to protect injectors from water or poor-quality fuel in remote areas.
Only if it is designed to be washable. Most paper filters should be replaced, not washed. Cleaning the housing and fitting a quality new filter is best practice.
Yes, especially for extended touring or towing. Use high-capacity oil and fuel filters designed for high load and long service intervals. Fleetguard and Sakura offer excellent options.
The primary filter captures water and larger particles; the secondary filter gives finer filtration before fuel reaches the engine. Both are essential for diesel reliability.
Change oil filters every 15,000 to 25,000 km or as per fleet guidelines. Fuel and air filter intervals vary with driving conditions. Always follow the OEM specification and monitor through telematics.
RedPoint recommends Fleetguard for commercial trucks and buses. Fleetguard filters are trusted by leading OEMs worldwide for durability, efficiency and extended drain intervals.
Regularly replacing oil and fuel filters keeps lubrication and fuel delivery clean. High-efficiency filters improve engine life, reduce injector problems and support uptime.
These filters use centrifugal force to separate out fine soot and contaminants. They are often used in high-hour applications to extend oil life and engine protection.
Yes. Many heavy-duty diesel cooling systems use coolant filters (with DCA additives) to protect against liner pitting, scale and corrosion. Always match the filter to your coolant type.
Multiple filter layers or units that capture contaminants at different stages, such as coarse water separation followed by fine particle filtration in fuel systems.
Typical filters include the engine oil filter, fuel filter, air filter (including the inner safety element), hydraulic filter and sometimes a coolant filter. Replace all of them at regular intervals.
Most hydraulic filters should be changed every 250 to 500 hours, depending on workload and environment. Blocked filters can cause pump damage and poor hydraulic function.
Use heavy-duty dual-stage air filters with a pre-cleaner for tractors or harvesters. The inner filter gives a safety backup if the outer filter fails.
Yes. Sakura offers OEM-quality filters for agricultural and construction machinery, with strong build quality and broad compatibility across tractors, sprayers and harvesters.
Absolutely. In diesel engines, poor fuel filtration leads to injector wear, loss of power and rough running. Use high-efficiency filters to extend injector life.
RedPoint supplies a wide range of filters for tractors, harvesters, utes, trucks and ATVs, including Sakura and Fleetguard. Ask us about a fleet filter plan or bulk ordering.
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