Shipping and returns
With Australia-wide shipping and a hassle-free return policy, you can shop confidently at RedPoint.
We offer an exchange or refund if you are not completely satisfied with any purchase. Please refer to the guidelines below for more details, or contact our customer support team.
Shipping information
Shipping areas
We can deliver to both business and residential addresses in Australia. For smooth delivery, we recommend providing an address where you will likely be during the day to receive the parcel. If you are not home at the time of delivery, a notification card will be left for collection at your local post office or freight depot (depending on the shipped goods).
What is the shipping timeframe?
Shipping times will vary depending on the products you order and the delivery method we select. Please contact us separately if you require any items within a specific time frame.
What are the shipping costs?
The price of shipping is determined by the size, weight and classification of the items purchased, as well as the delivery address. If you have an account with your preferred courier, we are happy to use it, or we can negotiate a better freight rate for you.
Do you ship to PO Boxes?
Please note we cannot ship to a PO Box address.
Returns policy
At RedPoint, we maintain a hassle-free returns policy. Our main goal in the first instance is to always ensure customers are sold the right product for the specific application, so that you can enjoy your purchases.
Simply return the product with your original proof of purchase for a full refund. The items must be unused, in their original packaging, and in the same state and condition as when they were sold to you.
Freight charges are excluded from the refund. If you need to order multiple items to ensure the correct fit or to compare products, we are able to accept returns.
If you receive a damaged product, please contact our customer service team within 7 days of delivery to arrange a replacement or refund.
If you receive the wrong product or an incomplete order, please notify RedPoint within 48 hours of delivery for a prompt resolution. Once we have checked the order, the product can be returned and RedPoint can ship the correct items or process a refund.
How do I return an item?
To arrange a return, please call 02 6562 6650 or email sales@redpoint.com.au for an exchange or full refund (excluding gift cards, which cannot be refunded or replaced).
We recommend using a traceable delivery service when sending back goods, as RedPoint will not be held responsible for any items lost or damaged in transit. Once we receive your parcel, we will process your return, and any applicable refund will be credited back to the original method of payment, excluding delivery charges.
Return shipping address: RedPoint Online, 38 Lachlan Street, Kempsey NSW 2440.
Change of mind
We understand that circumstances may change. If you change your mind within 30 days of purchase, we are able to provide a refund or exchange on any normally stocked items. For the refund or exchange to be approved, the goods must still be in their original clean and sealed packaging and must be unused, in the same condition as when they were sold.
Exceptions
- Motorcycle batteries that have been activated (filled with acid) cannot be returned for a refund or exchange.
- Any unique or special order procured products are not refundable or exchangeable.
- Gift cards cannot be refunded or replaced.
Separate to the above exceptions, you can return any goods purchased from RedPoint to our store or warehouse locations within 30 days from the date you received them, provided they are unused, in their original condition with any labels or tickets attached, and accompanied by the original payment receipt.